Refund policy

CozyNest Furniture — Refund & Returns Policy

At CozyNest Furniture, we want you to love every piece you bring into your home. Please read this policy carefully — it outlines what we can and cannot do based on the nature of international furniture shipping.

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Quick Reference

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1. Delayed Orders

If your order has not arrived within the following timeframes from the date it left our warehouse, you are eligible for a refund or resend:

• United States: 45 days from shipment
• Most countries: 60 days from shipment
• Brazil: 110 days from shipment

Please note:

• If tracking shows your package arrived at a local post office but was not collected, please contact your local post office directly to arrange pickup.
• If tracking shows "delivered" but you did not receive the item, an official non-delivery certificate from your local post office (with an official seal) is required for us to proceed.
• Delivery investigations can take 1–2 months and a positive outcome cannot always be guaranteed.

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2. Damaged Items

If your item arrives damaged, please contact us within 30 days of delivery with clear photos (or a video if photos are insufficient) and your order number.

• Severely damaged items: Full refund or full replacement
• Partially damaged items: Partial refund or replacement

The following are not covered: minor thread variation, slight wrinkles, or small cosmetic scratches that do not affect the product's function. Damaged packaging boxes alone are also not eligible for a refund, as some wear to outer packaging is normal during international transit.

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3. Wrong or Missing Items

Wrong item received: Full refund or full replacement.

Wrong color or size (non-functional difference): Refund or replacement upon submission of your complaint with your name, the issue description, and date.

Missing parts:

• Parts missing that don't affect the product's function: Partial refund or replacement of the missing part
• Parts missing that do affect the product's function: Full product replacement

For size disputes, photos with a measuring tape help us resolve your case faster.

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4. Order Cancellations

You may cancel your order for a full refund before it has been processed by our warehouse. Once processing or dispatch has begun, cancellation is no longer possible.

Custom, personalized, or pre-order items cannot be cancelled after payment under any circumstances.

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5. Returns

Due to the international nature of our supply chain, physical returns are generally not recommended — international shipping costs are high, transit takes 3+ months, and items are frequently lost or damaged on the way back.

If a return is absolutely necessary:

• Items must be returned within 30 days of receiving them
• Return shipping costs are the responsibility of the customer
• Please contact us before sending anything back so we can guide you through the process

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6. How to Request a Refund

Contact us at: cozynestfurniture.store/pages/contact

Please include:

• Your order number
• A description of the issue
• Photos or videos showing the problem
• Any relevant email or dispute communication (your name and date must be visible)

We aim to respond within 1–3 business days.

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7. What Is Not Covered

The following situations are not eligible for a refund or replacement:

• You changed your mind or no longer want the item
• The shipping address provided was incorrect or incomplete
• The package was not collected from your local post office in time
• The item was returned or destroyed due to customs non-compliance
• Damage caused by force majeure events (natural disasters, war, epidemics, severe weather, etc.)

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If you have any questions about this policy, our team is happy to help. Reach us anytime through our contact page at cozynestfurniture.store/pages/contact